When was apria healthcare founded
Status Public. Employees 6, Stock Symbol APR. Investments 7. Formerly Known As. Abbey Healthcare Group. Ownership Status.
Publicly Held. Financing Status. Private Equity-Backed. Primary Industry. Other Industries. Specialty Retail. Medical Supplies. Stock Exchange. Primary Office. What you see here scratches the surface Request a free trial.
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HQ Location. Total Raised. Post Valuation. Last Financing Details. The company o. Indianapolis, IN. Ut enim ad minim veniam, quis nostrud exercit. Orlando, FL. Ut enim ad minim ven. Portland, OR. Add Comparison. Apria Healthcare Group Competitors 6. Apria Healthcare Group Patents. Apria Healthcare Group Board Members Apria Healthcare Group Signals. Growth Rate 0. The four false claims were denied-you got your payment for the three items I used.
I believe the issue is that there was a problem twice with a pair of crutches before you got me the correct ones, and reluctantly replaced a defective platform roller crutch and charged me twice for that.
You also picked up a rental transport before the pre-arranged pick up date, and charged me for that as well. Please have CEO contact me concerning a complaint. I await a response to be able to speak to the CEO. I, too, have been sent the wrong items on several occasions. Call center must be oveseas. Unable to understand rep due to accent. Reps should be fluent in English. Ability to get reliable and prompt service poor. Now that its time to replace my machine the service and responses are worse than terrible.
When we are dealing with a life threatening condition it also adds a level of civil liability. I ordered a new machine 6 months ago and still Apria has no idea whats going on. All I can get is some customer service representative in or near Japan who can hardly speak english. The first rep says Apria received the script from my doctor in September. We are now one day away from December. It is obvious that, from one rep to the next, Apria has no idea whats going on with their patients and are causing emotional, psychological, and physical problems for their patients.
ThaanksYou, Charles Leggett. Really the Apria Healthcare is absolutely the worst company in the earth because intentionally and illegally they gave in me broken cpap machine and i try to i find someone to help me and intentionally and illegally they ignore me completely for many months now , plus when i asked to gave me their full names , where intentionally and illegally they refuse to gave me their full names , for the purpose to not be able to i file complaints against the employees of the Apria healthcare who they have put their employees to they use the patients illegally for to make to their patients frauds and crimes for the patients health, which the government it is responsible to close the Apria healthcare because they are worthless to have this illegal company.
Good morning, My name is Dale Mattison, I have been an Apria Patient for years now, and normally i have good experiences with customer care but the last three weeks has been totally unacceptable behavior by your representatives, I ordered supplies three weeks ago before i left vacation and have not received anything.
I have kept track of the time and names of the recorded calls. Since being taken over by the big fortune company, profits have skyrocketed, and all customer service is off shore…..
DanStarck ceo of Apria — This is the absolutely worst company I have ever had the displeasure of working with in terms of customer service. Absolutely ludicrous policies. The worst wait times I have ever experienced and I work with health care providers all the time. I have been hung up on multiple times.
These people do not care about customers, therefore, apparently you do not either. Unfortunately, once you get signed up with Apria, it is hard on people who need the services just to switch and I think you know that. Enjoy your big paychecks while innocent people have to deal with this BS. Dear Apria Coporate Leadership, Plz contact me asap. My 2 year old daughter has half a heart and is traveling from California to Boston for medical purposes next Monday.
Apria has had a prescription order for a 2 portable oxygen concentrator with 16 backup batteries as well as oxygen tanks to be delivered to the hotel upon arrival. Although approved by our insurance company, Apria has failed to deliver the equipment and fulfill the order. The doctors have called too many times and I as her mother have spent countless hours on the phone transferred from department to department to supervisor to supervisor and no one seems like they can help.
I want you to call me today and stop denying my daughter oxygen to keep her alive, and instead provide the equipment as ordered by her physician and approved by the insurance company. DanStarck ceo of Apria iam writing this email to you in hopes you see whats going on with your companyi have a problem with Apria not sending me a product for my CPad machine.
Care Centrix told me that I was stuck with the bill, I then contacted Apria wich gave me the run around. Neither Apria or Care Centrix know what there doing or how to treat a costumer. I tought that it was all about the patient neeedeing medical equiment. I was wrong, this company needs lot of improvements. If something is not done about my problem I will be writing an E-mail to John G.
Figueroa, chairman boards of director and I will be filling with The Better Bussiness Berau and I will write to the other board members until I get my problem solved.
Please respond to this E-mail as soon s posible. I have been having problems with my CPAP machine and have been trying to get some assistance from Apria to resolve the problem. I have been calling Apria for the better part of a month but have gotten nowhere. This is unacceptable and disappointing.
I want to call this to your attention in hopes that the FDA would take appropriate action toward Apria for this kind of customer service. I have been on the phone,everyday,since June 20th,trying to get my mother a simple wheelchair. She has missed 2 doctor appointments and at the age of 86 its vital that she sees her doctors. I cant pick her up,and why should I?
NOW,they want me to come and get it! This company is the biggest joke. This place is a fraud and should be put out of business. The issues listed by others is the way they do business. I have had to hold, been cutoff and called back to be put on hold. This is not health care people. How can you give care to others without the supplies you need? This company is a joke and should be investigated.
They are messing with peoples lives who probably mostly elderly. They should not be allowed to do business in the US. I am to the point of seeking another oxygen provider.
I called a local Apria Healthcare office and it was a fax machine number, so, I faxed a note asking them to call me. Never happened. I called the Customer Service number and for almost half an hour it was push this button or push that button to speak with someone.
This is not the way to do business, especially when it is a health related issue. I am having the same problem with Apria phone system. I have been a long time customer, but if this continues, goodbye Apria. After being told by the automated system which in and of itself defies any definition of service to a customer that I should expect a 25 minute wait for my call to be answered, I was totally flabbergasted! In my company, a human answers the customer service lines, and the expectation is that no customer will ever wait more than seconds!!
But I needed to get some information about this bill, so I waited, although not particularly patiently! As that 25 minute expectation came and went, I became increasingly frustrated. When my call was finally answered after a 47 minute wait, I was very direct with the representative Amy , telling her that I do, in fact, realize the ridiculously long wait was not of her personal doing, that I wanted her assurance that she would report to her manager and whoever higher she could, that I absolutely do NOT consider a 25 minute wait time to be acceptable, much less a 47 minute wait time!
This strikes me as a company that has absolutely no concern for the value of MY time, and only cares about what they can do to cut their costs!!
She reported that the management was well aware of the issue and was working on fixing it. If that is true…I would expect that each of you, and everyone under you was doing nothing else on that day, because I find it hard to conceive of an issue that could be more important to any company than providing adequate service to their customers.
By my math, during my 47 minute wait, that means you lost approximately customers assuming 2 seconds to lose each one. The only good thing I can say about my experience on August 14 is that once Amy and I actually connected, she was extremely helpful and was able to answer all of my concerns. It took probably longer than most customer calls would take…but she stuck with me, and was able to answer my questions!
And she followed up with me, as she promised, and sent me, via the US Postal Service, a full detailing of all my bills for Apria for This arrived today August Hello, I am writing to inform you of the absolute disaster dealing with your company today. I simply ordered oxygen for a patient leaving a hospital today.
I sent what I believed was all the necessary paperwork to obtain oxygen for patient being discharged today as I have done many times. I was told when I called that since patient was leaving hospital there was no issue with delivery today. I confirmed paperwork was received, liter flow, saturations, history and physical, insurance…..
All was received. I included my name and number on information for direct contact. I did not receive any contact from Apria. I assumed all was fine. I started thinking about patient and contacted hospital around 7p. I immediately called your company. I was placed on hold for a total of minutes and couple of times, I chose to hang up and call again after so long of a period. Our patients depend on us and our accounts depend on us to make the transition to home as seamless as possible.
There is absolutely no excuse for this service to be so XXXXbersome, so devastastingly disappointing for this patient and the cost of another day in the hospital. When I spoke with a staff member earlier this evening, I was told all was fine except for physician did not have NPI on paperwork. Everything else was fine. This could have been corrected hours earlier had we known. The nursing staff contacted physician, he rewrote order and sent to you. I believed patient would now receive oxygen.
He did not. I spoke with nurse at hospital, he stated case manager spoke with your company also and was told order was not acceptable! I still have not been told this to be the case. He had two different people wait different times to take him home. They had to leave because of late hour and of course no oxygen. I believe, the patient, the hospital, the case manager, the physician and myself deserve an explanation as to how this situation fell completely into an unacceptable situation.
It is so disappointing and frustrating to take a patient on high liter flow that obviously needs oxygen and withhold it because of unknown reasons. The wait time trying to solve this mystery is absolutely ridiculous. Every moment in life is precious. Do you want to spend your evenings on hold for almost three hours with no resolution?
I would appreciate a response in how to better improve this for all. Your email address will not be published. Save my name, email, and website in this browser for the next time I comment. Skip to main content Skip to primary sidebar. Apria Healthcare Group can trace its roots back to when they were called Abbey Medical.
Headquarters for Apria remain in Lake Forest, California. Comments I submitted information for employment can you respond to the available I need to find my self working to support my family can you respond.. Please let me know if a class action is filed. I will gladly be a part of it. Thank you, David Melchior. Sincerely, Debby Holmes.
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